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The Future of SWTOR – Jeff Hickman Interview

Published by under Breaking News,Interview,video on Aug. 18. 2012.

During the biggest gaming event in Europe, GamesCom gaming convention in Cologne, Germany, we had the opportunity to talk to the man whose decisions will have a great impact on the future of Star Wars: The Old Republic. Mr. Jeff Hickman, the new Executive Producer for Star Wars: The Old Republic sat down with us and talked on a number of topics. You can watch the exclusive interview in the video bellow and here’s a recap of topics that were discussed:
  

  • Introduction of Mr. Jeff Hickamn and his previous work as well as his tasks in the future
  • His thoughts and plans on how to make the Free to Play model a reality
  • When will Free to Play launch?
  • Correlation between announced content (new warzone, raid etc.) and launch of Free to Play
  • Once Free to Play goes live, will subscribers ever have to pay for anything (like a big expansion/content pack)?
  • Will Makeb increase the level cap?
  • How do you introduce a cash shop into a story MMO?
  • What is your stance on “Pay to Win”
  • What did 50+ mean when new space missions were announced
  • Number one community question was “When will our story continue”. Can you tell us more about that?
  • Why the space missions and not Makeb?
  • What is the future of SWTOR in Mr. Hickman’s words?

  

  

Interview transcript

Swtor Spy/Life: We are here with Jeff Hickman. If you would like to introduce yourself to the Star Wars: The Old Republic community, because people have not seen much of you before. They do know that you were the Live Producer before, but the first we really heard of you was when you made the announcement about free to play. If you could tell us about your previous work and what is your future role in Bioware.
  
Jeff Hickman: I am currently the Executive Producer on SWTOR. My background; I’ve been in the MMO industry since 2001. My first game was Dark Age of Camelot. I worked on Dark Age from the time it launched, joined Mythic about 6 months before it launched; helped launch that game. Eventually, in 2004, became the Executive Producer of DAOC. I was also the Executive Producer of Warhammer Online, so that was my game. So, for 13 years I spent my time building, launching and running big MMOs, that’s what I do. Of course, this was all in Mythic Entertainment and Mythic in 2006 became part of Electronic Arts and in 2008 Mythic became part of the Bioware team within Electronic Arts. So, in 2010, after we launched Warhammer Online, Ray and Greg came to me and said: “Hey, we’re getting ready to launch SWTOR. You’re the guy who’s launched, probably more MMOs than most people on the planet. We’d love your help, would you like to come down and help us launch SWTOR?” and I said: ”Sure, sounds good”. I moved to Austin, I love Austin, and I became the Executive Producer of Live Services. What that means is that I was basically responsible for anything not development related. That’s Customer support, it’s live production, which is the guys who monitor the live servers, who patch the live servers, who take care of emergency issues and that kind of stuff, responsible for the Community team, I was also deeply involved with Marketing, Operations and with dev to a point. My partner was Rich Vogel and I literally sat in the office with him, this far away from him, and between him and I we mad the decisions for the launch of the product and what TOR was gonna become. Rich has since moved on, he’s looking for different things for his future, and so I’m still responsible for Live Service and they also rolled up the development team underneath me. I’ve got 14 years of experience to involve and it’s an awesome opportunity and a super big honor for me. You know, I’m working with guys that quite literally are my heroes in the gaming space. You talked about James Ohlen and having your first interview with James back in 2010. Well, James Ohlen and (I grew up?) playing Baldur’s Gate and KOTOR and other games that were my beloved games before I even got into the industry back in the 90s and James was the guy on those games and now James Ohlen sits three feet away from me, he’s my creative director on TOR, this is his game; and what an honor it is to have this opportunity.
  
Yet it is a big responsibility as well
  
Yeah it is!
  
Because you are actually in charge of making Free to Play a reality.
  
Absolutely
  
That’s how I gather things are, that was your first announcement so I presume that is what your task is specifically. So, how do you plan on accomplishing this?
  
Lot of hard work. I think you hit it on the head. While I have broad responsibility across the development team, you know James is still the Creative Director; he’s the one who decides what the game is, the vision of the game. This is a James Ohlen product if you will and so he’s still deeply, deeply, involved in that. I help to make the decisions around a lot of the business aspects of the game. James and I work very closely together to make sure that the things that he wants to do with the game make sense from a business standpoint. Make sense within the kind of holistic structure of the game and so the Free to Play are both he and I, and the entire team of course, (there is a) giant team behind this, looking at what are the right decisions for taking this game Free to Play. What modifications do we make to the game? What does a Free to Play player experience when he plays the game? What does a subscription player experience when he plays the game? What are the different things that we need to do to keep our players engaged and how can we change the way that we’ve done things in the past to provide more frequent content updates; to give the Free to Play player a great experience, yet entice them pay a little bit here and there … This is all about business so we want a great game experience the people will love for years and years to come. What my actual plans are? Do the right thing for both our subscribers and for our Free to Play player. Do it as quickly as possible in a very high quality manner and provide a great play experience for both.
  
Since we are talking about “as quickly as possible” … Is November the month?
  
What have we said? Fall. Fall is what we’re aiming for. It is all we’ve said so far.
  
At the investor’s call …
  
They said … but it is fall
  
So you are broadening that deadline. Does that mean sooner or later?
  
As soon as it’s done at the right level of quality is when we’re gonna launch that thing and we think that we can hit the fall.
  
You’ve announced several new pieces of content. New warzones, new raid. Is that planned to come out before free to play launches or after?
  
They are not dependent on each other. If you’re a subscriber it doesn’t matter. As a subscriber you get all of that stuff. As a F2P player it almost does not matter either, because as a F2P player the restrictions you have, for example, one of the restrictions we’ll have is we will have a restriction on F2P players about how many warzones they can play in a given amount of time, so when we put out Ancient Hypergates, if you are a F2P player you will have that restriction. So, if you are currently a subscriber, which is the only kind of players that we have, you’re gonna get it no matter what. So, it doesn’t matter (if it’s released before or after F2P). We do not look at it that way. We have a track, a team of people working that are working on those six week content updates and those people, while integrated deeply with what we’re thinking about F2P, are not dependent on it. So, we’re gonna do that as fast as we possibly can, because we believe strongly that players want to see more frequent content updates and than we’re also gonna do the F2P piece as fast as we can also. It is all about Bioware quality. We are not going to launch any of these things until they are ready to go and we have, I think, really strong plans around both right now.
  
You answered a lot of question about the F2P model that you are going to be providing, but there are still some small things that we would like to find about. Will subscribers have to play for any kind of content? So, while it was just a subscriber game you would pay for a major expansion, but right now; I am guessing you are currently focusing more on smaller content…
  
Yes
  
What (if anything) will subscribers have to pay for after F2P launches?
  
I wish I had a solid answer for you on that. We’re still in discussion about some of the larger content updates that we’re planning. Great example is the planet Makeb. We’ve talked about Makeb, we have a lot of plans around Makeb. I wish I could give you more details, but I can tell you that I think the playerbase is going to be really, really pleased. More story content. New and interesting things for the players to do. More systems and interesting functions in the game … I can’t go into a lot of detail, but around things like that … This is a pretty big piece (of content). It is probably all that I can say. It is definitely still for discussion whether we sell that to the subscriber or the subscriber gets that for free because it is a big beefy chunk of content.
  
Makeb is going to expand the level?
  
… I can’t talk about that right now. She’ll kill me.
  
I think you guys will be very happy with what we have planned.
  
The one question I have personally is … How do you change a story MMO into a cash shop MMO? Because, you’re introducing a cash shop into a story MMO. There is definitely a process there. If you can talk about that that would be great.
  
I think the core of that is actually fairly simple to explain, though it might be a bit more difficult to implement. If you look at what we’re planning on doing; the thing we’re giving away for free is the story. We talked a lot about … months of deep investigation … what are the restrictions the F2P player has in the game, and there was a lot of people who were saying you’ve got to restrict the story. The story is what it’s all about and therefore you have to restrict it. We actually believe the opposite. We think that the story is so core to the gameplay experience; the love and wonder of what Star Wars is; that breaking up the story in some sort of way is just not the right thing to do. We want that kind of casual player to come in and kind of start to play with the story and get drawn into what they are doing and we’re willing to give that away for free. There are so many other things outside of that that you can do that, that as a subscriber you will get for just being a subscriber, or as a F2P player you can buy out of a kind of À la carte way; you know – here’s a menu of things: You want more bank slots? OK. You want more warzones? OK. Whatever happens to be. So, for us, that is kind of the core of it. Give the story away. Make the casual player understand what that is. Don’t try to monetize that. Monetize all the things around that. I think, actually, as we looked through it is not as complex as you think it is (Ed. Note: converting story mmo to F2P). It is very difficult (Ed. Note to develop that system if it was not there before), believe me, the team is working really hard over there; working day and night to get this done, but it is pretty straight forward to understand once we through everything on the paper and went: “That actually makes perfect sense.” and we feel pretty good about it.
  
The major question about F2P; when any F2P project is announced or talked about is what’s gonna be in the cash shop? Lets just put this question out there in as plain and as simple form as possible. What’s your stance on Pay to Win?
  
Pay to win is not something that we like. I don’t want to unbalance the game by putting things out on the store that somebody can walk in on day one, buy and be the winner. Having said that, there will be some things that we put out in the store that do enhance power value in some way, but not at the top end. Trying to think of a good example. We may put a medium level blue piece of armor on the cash shop for example. We might do that. We haven’t decided and we’re still talking about this, but it’s one of those things it is like … most players will have something better than this anyway, but if you don’t here’s the way that you can get a leg up to at least make you equal with the normal players. That is kind of where our thinking is at, but we are still discussing it. But we do not believe in Pay to Win.
  
I have to ask you this question. It is a really strange thing to have been said. Just a couple of days ago the new General Manager
  
Matt Bromberg
  
He said that you are going to be introducing a new raid, a new warzone and multiple 50+ space battles. What does 50+ stand for?
  
That’s a great question. It’s one way of saying that they are hard mode space battles. They are space mission for players that are level 50, who have done all their space missions. Who have a super upgraded ship and now want a big challenge and I can tell you they are a big challenge.

You answered this already, but I just want to pass this onto you because this is a community question (Ed. Note question sent to us by the community to ask the SWTOR team). I think it is important for me to relate what the community wants me to ask you.
  
I do to.
  
The number one question was: “What’s going to happen with our story?”. Now we have the Epilogue screen. Some people have it for months and they want to see what happens to their companions and…
  
So do I. I’ve seen some of it actually, because we do believe in story and we have plans for story moving forward. Makeb is probably the biggest example of that. Makeb is a continuation of your story.
  
That’s my next question. Why the space missions and not Makeb?
  
The easiest way to say this is there are actually two very different team working on these things. We literally have a team, team catalyst is what they’re called internally, that is responsible for these frequent content updates. There’s a team who is responsible for warzones and flashpoints and some operations and some of the events. This is the team for doing interesting, frequent content updates. We also have a space team. We have a team that all they do is space and they’ve been working on these hard mode space missions for months now. And than we have another team that is working on Makeb. These three teams, while they work closely together, they are not dependent on each other and when one is finished with whatever they’re working on that is when we launch it. Makeb is on its own timeline and on its track and its not a matter of us choosing between the two, it’s a matter of which one is done first. That’s it.
  
One last question. I’ve been following the game for a very long time. There is one marketing story that we’ve heard all that time: “This is a subscription game, we plan to make this a subscription game”. We know how that went. We’ve seen the past 6 months. We’re at a new point of Star Wars: The Old Republic. Going forward you are going to be leading that new push for SWTOR. In your words, tell us about the future of SWTOR.
  
I think that the future of TOR is about lowering the barriers for people that would like to play the game, but are not ready to commit to 15 dollars a month or who are willing to wait for 3 or 4 months for a new content update. Lowering the barriers to get into the game and stay in the game I think is probably the number one piece of the future that I am focused on. Free to play is a part of that, because I think money is a barrier to a lot of people, and so I look at the focus on Free to Play, the focus on more frequent updates, yet a continued commitment to things like story and that is the future of TOR for me. It is a future where we have more people playing than we ever had before, where we have a wide variety of options on how you want to play so you play the way you want to and pay for the things that you want to pay for and enjoy the game you want to enjoy it. That is the future of TOR.

  

9 responses so far

Ancient Hypergates Gameplay Video

Published by under Breaking News on Aug. 16. 2012.

We’re in Cologne, Germany and we visited the SWTOR booth, where we found level 20 characters fighting it out in a new warzone. The objective of the warzone is to activate the two pylons which then start a countdown before they explode. To save yourself from the explosion all players must go to the middle room where they fight it out until the explosion is over. All the while each kill brings you closer to activating a special end event that will defeat the losing team for good. This last special effect is still not present in the game but we can now show you footage of how the warzone is played in this exclusive video in all its glorious HD quality (and people passing by)

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Chevin In-game Event Teaser Video

Published by under Breaking News on Aug. 13. 2012.


The event is now LIVE!


  
UPDATE: The event is not yet live as of August 13th 2012. at 11AM PST.
  
We have just learned that the Chevin are making their move and that their presence will soon be felt on the Smuggler’s Moon, Nar Shaddaa. The only hint we have is this Imperial News Network clip.

  
From the data-mined information we presume that there will be a race you can participate in. You will be able to choose whether you will run the race for Chevin, Empire or the Republic and based on which faction you represent you will get an appropriate title as well as an achievement unlock for participating in the event and probably completing something along the way. Here are the links to Codex unlocks datamined from the event:
  

  
Here’s the official word on the event released along with the above teaser video:

For a short time only, The Chevin Conglomerate is offering great riches to anyone who brings them rare and unique items. Scattered across all parts of the galaxy, these items must be retrieved before the Chevin return to their home in the furthest reaches of the Outer Rim! Be cautious as some within both the Republic and Imperial governments wonder if there is something more sinister driving the Chevin and their quest to acquire these goods…


  

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Greg Zeschuk Leaves SWTOR, Stays in Bioware

Published by under Breaking News on Aug. 10. 2012.

There was a rumor floating around that one of the good doctors that founded Bioware has left after SWTOR layoffs in May. This has been denied by EA staff. Now, Eurogamer and Gamasutra are reporting that there was a change in roles, not as drastic as one of the founders leaving the company though.

Dr. Greg Zeschuk stepped down from the position of General Manager for Star Wars: The Old Republic in May and is now in Edmonton with his family taking a well deserved break. In an email to Gamasutra he said the following:

With regard to BioWare Austin, I handed off the leadership of the studio to Matthew Bromberg quite some time ago (back in May). Ray [Muzyka, BioWare co-founder] and I picked Matthew to take over and he’s been doing a great job with the studio.

My time in Austin was always planned to have a finite endpoint (my family was still living in Edmonton throughout my time in Austin) and now that I’ve handed the baton to Matt, I will be able to spend more time on a wider range of BioWare games rather than focusing on just one as I did with SWTOR.”

While he was working on SWTOR Dr. Greg spent most of his time in Austin, Texas, while his family remained back in Canada. I would like to thank the good doctor for all he did for the game and the sacrifices he made so we would be able to play it one day.

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Free To Play

Published by under Breaking News on Jul. 31. 2012.

It has just been announced that less than a year since launch Star Wars: the Old Republic will be going free to play. They are adopting a hybrid model where you can choose to be a subscriber and get full access to the game or a free player and have (severe?) restrictions to what you can do. You can see the official page comparing the free and subscribed players’ restrictions and advantages.

http://www.swtor.com/free/features

  
Together with the announcement about the conversion to free to play we have also seen a promotion of the page detailing all the new content that we’ll see “by the end of the year”. The page also details that current subscribers and those that keep a subscription going will be rewarded with “Cartel coins” with which they will be able to “buy unique items as a part of our Reward program”. You can see the official page detailing the Cartel coins and the cash shop (or Cartel market as they call it) here.
  
I’ll be doing an editorial about this in the coming days and we are still waiting for official subscription numbers that will be released within the next 2 hours.
  
I would love to hear your opinions about what this means for SWTOR and whether this is a good or a bad thing. I would also love to hear what you think if this means that SWTOR has failed, succeeded or just changing plans according to the current state of the MMORPG market. Any community feedback is welcome.
  

5 responses so far

List Of Qualifying Servers Available For Character Transfers Is Live

Published by under Breaking News on Jun. 12. 2012.

UPDATE: The list of source and target servrs has become too large to maintain by hand. I highly recommend everyone interested in which server is allowed to transfer checks out this thread on the official forum maintained by official SWTOR staff.

Together with the end of today’s SWTOR maintenance it got revealed which servers are eligible for server transfers initially. This got posted on the official website on the server transfer page. For those of you not able to acess the official website – here’s a summary:

UPDATE: The list of servers eligible for transfers has been expanded with additional 5 NA servers and 3 EU servers. Additionally, Joveth Gonzales (Senior community manager) has posted on the official forums a list of Destination servers as well (while the transfers page on the swtor.com website only has source servers). Transfer table bellow has been updated to reflect this new information and we will keep updating it as the situation progresses.

NA Servers:

Origin Server   Destination Server
Keller’s Void   Jedi Covenant
Hedarr Soongh   The Fatman
Soresu   The Harbinger
Rakata Mind Prison   The Bastion
The Courageous   Canderous Ordo
Kath Hound   The Ebon Hawk
Ven Zallow Jung Ma
Fa’athra   Drooga’s Pleasure Barge
Lord Ieldis   Begeren Colony

  


  
EU Servers:

Origin Server   Destination Server
Stereb Cities   The Jedi Tower
Eye of Ashlanae   The Red Eclipse
Phateem Halls of Knowledge   Mantle of the Force
The Restoration Zone   Jar’Kai Sword
The Shadow Runner   Tomb of Freedon Nadd
Mecrosa Order   Darth Nihilus
Zayne Carrick   Vanjervalis Chain
Shaltin Tunnels   The Progenitor
Kessel Run   Battle Meditation

To start the character transfer process, login to your account on swtor.com, click My Account and then click Character Transfers in the left hand menu. From there you will be able to select Start a Character Transfer and see if you have any characters eligible for transfer to selected servers.

 

I would also recommend you read the Character Transfer Service FAQ before you initiate the transfer process.
 
 

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Character transfers start June 12th

Published by under Breaking News on Jun. 06. 2012.

Surge of The Old Republic related news is starting along with the appearance of patch 1.3 on the Public Test Server. The most awaited piece of news is certainly how will Character Transfer Service work and when will it start. Answers to both of those questions can be found at the official blog post on swtor.com entitled “Character Transfer, Server Populations and You“. We find out that the Character Transfer Service will start on June 12th 2012. – even before patch 1.3 is deployed. Character transfer will only be allowed between certain source servers to certain destination serves (which servers exactly will be offered to move where exactly remains to be announced). The intention here is to try and improve the population on certain servers. Albait limited, this service might get extended later on with a paid option where you can move to wherever you want for a fee.  
It seems that a certain level of manual labor will be involved in character transfer so this process will not be instantaneous and you can even expect to see long transfer times in certain situations where there is a huge number of characters to be transferred. They are hoping to do it in hours, but it might take much longer than that if there is a huge rush.  
Here are some more details that will be covered in more detail in an upcoming FAQ:  

Legacy will be transferred to your new server and your unlocks will be available there too. If you have already unlocked your Legacy on your destination server, the higher level Legacy will take precedence. For guild members and masters, you will not be able to transfer your guild as a whole to your new server; instead you will need to reform it. If you have a guild bank, it will be re-granted to your new guild on your destination server by Customer Service. This is not an automatic process and you will have to contact Customer Service directly. If your transferred character’s name conflicts with an existing name on a destination server, you will be asked to rename your character. In the case of Legacy names, unless you have unlocked your Legacy on your origin server, you will need to rename your Legacy upon transfer (although you may pick the same Legacy name as on your origin server, if available).

  
We wish everyone at Bioware good luck with this new Character Transfer Service and may it be the first step towards complete recovery of this great game.  

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New content for SWTOR announced at E3

Published by under Breaking News on Jun. 04. 2012.

During the pre-E3 press conference in Los Angeles, dr. Ray Muzyka announced the new content we will be seing in The Old Republic this year. It was not mentioned whether this will be a paid expansion or a patch update, but from the rumors it seems this will be given to players for free (unverified). The amount of new stuff certainly warrants for the patch to be called an expansion because every aspect of the game will have something new added to it. Here are the most important things announced along with the content trailer.
 

  • New companion – HK-51 (we had him on our companions page since December)
  • New playable race – Cathar
  • New level cap
  • New planet – Makeb
  • New warzone – Ancient Hypergates
  • New Operation – Terror From Beyond
  • New Space Mission – Space Station Assault
  • New abilities
  • New version of Nightmare difficulty mode.
  • Free to play up to level 15 starting this July

 

10 responses so far

BioWare Announces Development Team Lay-Offs

Published by under Breaking News,community news on May. 23. 2012.

Sad news from BioWare today as the leaders of BioWare, Greg and Ray, announced that some members of the SWTOR team have been laid off.

 

Details are still sketchy, there is no word on who has been let go or how many, but it is truly sad to see the departure of people who have worked so hard on the game. Fans and critics of the game are already putting their own spin on what this means for SWTOR’s future, but both Greg and Ray have stated that the team at BioWare is still strong and will continue to put out new content for the game for a long time and that the game will still be growing for years to come.

 

Below you will find the full post directly from BioWare. What do you think of this new development? Let us know in the comments below. Continue Reading »

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Unscheduled Maintenece Tonight In Order to Fix Matrix Cube Glitch

Published by under Breaking News on May. 09. 2012.

The servers will be going down tonight from 2AM CDT (12AM PDT/3AM EDT/8AM BST/9AM CEST/5PM AEST) until 6AM CDT (4AM PDT/7AM EDT/12PM BST/1PM CEST/9PM AEST) in order to fix an issue that has popped up during the recent patch regarding the Matrix Cubes.

 

Players have been logging in since the most recent patch to find that their Matrix Cubes are no longer equipped, nor are they in their inventory. This is obviously very concerning to the players who went through all the trouble to track down their shards in order to build their cube, which are generally one of the best in slot items that players can currently equipped. Tonight’s patch should not only fix the problem but it should also restore the cubes to anyone who has had their cube vanish.

 

UPDATE: This maintenance was canceled until further notice for an undisclosed reason. We will update you on the new maintenance time when it become available.

 

UPDATE 2: The new maintenance time is scheduled for Thursday, May 10th from 2AM CDT (12AM PDT/3AM EDT/8AM BST/9AM CEST/5PM AEST) until 6AM CDT (4AM PDT/7AM EDT/12PM BST/1PM CEST/9PM AEST). All game servers will be offline during this period.

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